Satin&Fable Legal Policies

TERMS & CONDITIONS

Last Updated: August 12, 2026

Welcome to Satin&Fable ("we," "us," or "our"). By accessing or using satinandfable.com, you agree to be bound by these Terms & Conditions.

  1. PRODUCTS

Satin&Fable sells personalized satin ribbon for events, gifts, and special occasions. Due to the custom nature of our products, customers are responsible for carefully reviewing all personalization details before submitting an order.

  1. ORDER ACCEPTANCE

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including orders containing incorrect pricing, incomplete information, or suspected fraudulent activity.

  1. PERSONALIZATION ACCURACY

Customers are solely responsible for ensuring that all submitted text, spelling, dates, names, colors, and design selections are accurate. Satin&Fable is not responsible for errors provided by the customer.

  1. PRICING AND PAYMENT

All prices are listed in U.S. Dollars (USD). Full payment is required before production begins.

  1. SHIPPING

Orders are generally processed within 1–5 business days after payment is received. Personalized items are made to order to ensure quality and accuracy before shipping. 

 Shipping is provided through USPS and UPS. Orders typically arrive within 3–7 business days after shipment within the United States. 

  1. RETURNS, REFUNDS, AND REPLACEMENTS

Due to the personalized nature of our products, all sales are final.

We do not accept returns or issue refunds except in the following circumstances:

• The product arrives physically damaged due to shipping; or
• Satin&Fable made an error in producing the order.

To request a replacement for shipping damage, customers must provide clear video evidence showing the unopened package being opened and the damaged product inside. 

Approved claims may qualify for a replacement product at no additional cost.

  1. INTELLECTUAL PROPERTY

All website content, including logos, images, designs, text, and branding, is the property of Satin&Fable and may not be copied, reproduced, or distributed without written permission.

  1. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Satin&Fable shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our products or website.

  1. GOVERNING LAW

These Terms shall be governed by the laws of the State of California without regard to conflict-of-law principles.

  1. CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time. Updated versions will be posted on this website.

  1. CONTACT

Questions regarding these Terms may be directed to:

Email: satinandfable@gmail.com

 

 

PRIVACY POLICY

Last Updated: August 12, 2026

Satin&Fable respects your privacy and is committed to protecting your personal information.

  1. INFORMATION WE COLLECT

We may collect:

• Name
• Email address
• Shipping address
• Phone number (if provided)
• Order details and personalization information
• Payment-related information processed through secure third-party payment providers
• Device information, browser information, and IP address

  1. HOW WE USE YOUR INFORMATION

We use collected information to:

• Process and fulfill orders
• Communicate regarding orders
• Provide customer support
• Send marketing emails to subscribers
• Improve our website and services
• Detect fraud and maintain website security

  1. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or marketing communications, we may send promotional emails. You may unsubscribe at any time.

  1. ANALYTICS AND ADVERTISING

We may use analytics and advertising technologies, including Google Analytics, Meta Pixel, or similar services, to understand website performance and improve advertising efforts.

These tools may collect information about your interactions with our website.

  1. COOKIES

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and support advertising efforts.

  1. INFORMATION SHARING

We do not sell personal information.

We may share information with:

• Shipping carriers
• Payment processors
• Website service providers
• Marketing and analytics providers
• Government authorities when legally required

  1. DATA SECURITY

We implement reasonable security measures designed to protect personal information. However, no method of internet transmission or storage can be guaranteed completely secure.

  1. CALIFORNIA PRIVACY RIGHTS

California residents may have rights regarding access to, correction of, or deletion of certain personal information, subject to applicable law.

Requests may be submitted to:

satinandfable@gmail.com

  1. CHILDREN'S PRIVACY

Our website is not intended for children under 13 years of age.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page.

  1. CONTACT

Satin&Fable
Email: satinandfable@gmail.com

 

SHIPPING & RETURNS POLICY

Last Updated: August 12, 2026

SHIPPING:

Processing Time

Orders are typically processed within 1–5 business days after payment is received. Personalized items are made to order to ensure quality and accuracy before shipping. 

Shipping Methods

We currently ship only within the United States using USPS and UPS.

Shipping Costs

Shipping fees are calculated at checkout or may be a flat rate depending on location. 

Delivery Delays

Carrier delays caused by weather, holidays, transportation issues, or other circumstances outside our control are not grounds for refunds.

RETURNS AND REPLACEMENTS

Because every Satin&Fable product is custom-made and personalized, all sales are final.

We do not accept returns or provide refunds for:

• Buyer remorse
• Incorrect information submitted by the customer
• Design preferences after production
• Shipping delays outside our control

Replacement Eligibility

We will replace an item if:

• The item arrives physically damaged due to shipping
• Satin&Fable made an error in manufacturing or personalization, which is NOT customer's submitted text, spelling, dates, names, colors, and design selections.

Damage Claims

Customers must contact us within 7 days of delivery if an item arrives damaged or incorrect.

To qualify for a replacement due to shipping damage, customers must provide:

  1. A continuous video recording showing the unopened package being opened.

  2. Clear footage of the damage.

  3. Order information.

Approved replacement items will be produced and shipped at no additional cost.

Contact

For assistance, email:
satinandfable@gmail.com